Withdrawal

Disclaimer: The template below was prepared by an attorney (https://drschwenke.de) in accordance with the typical requirements of an online store. However, you should only use this template after carefully reviewing and adapting it to your specific business model. The following template therefore contains additional notes that you must observe, as well as passages highlighted in red that you must review carefully and adapt as necessary. Please remove these notes after editing. If in doubt, seek legal advice. Copyright: You may use the template within your domain/website as long as your Marketpress license remains valid for that domain/website. Sharing it with third parties, including customers (e.g., as developers), is not permitted. Cancellation Policy for Consumers for a Contract in Which the Goods Are Delivered in a Single Shipment Notice of Right of Withdrawal A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. To exercise your right of withdrawal, you must notify us ([Insert: name/company name, address, phone number, and email address. You may also use the shortcode for this purpose and save the address in the settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory. You may also exercise your right of withdrawal online at [Insert URL to the “Cancel Contract” page] exercise. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal, as well as the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires. Consequences of Withdrawal If you withdraw from this contract, we will refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you mail the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality. Sample Cancellation Form (If you wish to cancel the contract, please fill out this form and return it.) - To [Insert: Name/Company, Address, Email Address, and, if available, Fax Number]: - I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if submitting on paper) - Date --------------------------------------- (*) Delete as appropriate. Exclusion or Premature Termination of the Right of Withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs; for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded; for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control; for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery; for the delivery of goods if, due to their nature, they have become inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery. Consumer Cancellation Policy for a Contract Covering Multiple Items That the Consumer Ordered as Part of a Single Order and That Are Delivered Separately Notice of Right of Withdrawal A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you—other than the carrier—took possession of the last item. To exercise your right of withdrawal, you must notify us ([Insert: name/company name, address, phone number, and email address. You may also use the shortcode for this purpose and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. Consequences of the Revocation If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction for this refund, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality. Sample Withdrawal Form (If you wish to cancel the contract, please fill out this form and return it.) - To [Insert: Name/Company, Address, Email Address, and, if available, Fax Number]: - I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if submitting on paper) - Date --------------------------------------- (*) Delete as appropriate. Exclusion or Premature Termination of the Right of Withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs; for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded; for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control; for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery; for the delivery of goods if, due to their nature, they have become inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery. Consumer Cancellation Policy for a Contract for the Delivery of Goods in Multiple Installments or Pieces Right of Withdrawal Policy A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you—other than the carrier—took possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must notify us ([Insert: name/company name, address, phone number, and email address. You may also use the shortcode for this purpose and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. Consequences of Withdrawal If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality. Sample Withdrawal Form (If you wish to cancel the contract, please fill out this form and return it.) - To [Insert: Name/Company, Address, Email Address, and, if available, Fax Number]: - I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if submitting on paper) - Date --------------------------------------- (*) Delete as appropriate. Exclusion or Premature Termination of the Right of Withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs; for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded; for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control; for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery; for the delivery of goods if, due to their nature, they have become inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery; Consumer Cancellation Policy for a Contract for the Regular Delivery of Goods Over a Specified Period of Time Right of Withdrawal Policy A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you—other than the carrier—took possession of the first item. To exercise your right of withdrawal, you must notify us ([Insert: name/company name, address, phone number, and email address. You may also use the shortcode for this purpose and save the address in your settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. Consequences of Withdrawal If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality. Sample Withdrawal Form (If you wish to cancel the contract, please fill out this form and return it.) - To [Insert: Name/Company, Address, Email Address, and, if available, Fax Number]: - I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if submitting on paper) - Date --------------------------------------- (*) Delete as appropriate Exclusion or Premature Termination of the Right of Withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs; for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded; for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control; for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery; for the delivery of goods if, due to their nature, they have become inseparably mixed with other goods after delivery; for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.